Real-Time Patient Feedback Is Helping Shape Safer and Better Maternity Care
At Sango Primary Health Centre (PHC) in Lagos, Dorathy Ochenehi, the senior nursing officer, leans toward a new mother, gently guiding her through one final step before she leaves the facility. “Please, help us scan this and drop your review,” she said to the patient, pointing to a small QR code placed on a nearby […]
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